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Customer services

Contact us

General and subscription enquiries: info@thetravellingreader.com

Supplier enquiries:

purchasing@thetravellingreader.com

Press:

hello@thetravellingreader.com

Proud to support British Businesses

Do you have a great British product? We are always looking for new suppliers. 

Or if you would like to feature our boxes, we'd love to hear from you!

For information click here.

© 2019 The Travelling Reader. The Travelling Reader, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom

FAQs

What is The Travelling Reader?

The Travelling Reader provides a book subscription service based on British fiction set in beautiful Britain. Using recommended fiction books, we gather locally-crafted, book-related or place-related products, then parcel it all up for you so that you can take a captivating journey from the comfort of your own armchair. We select our fiction books from novels written after 2000. Our monthly boxes are: The Original Travelling and The London Travelling Reader. The Traditional Britain boxes are special editions which include factual books and are available now and then - please keep your eyes out for new boxes or sign up for email updates when we will be sure to let you know. The Junior Travelling Reader is a quarterly box for our younger members aged approximately 8-12. We also offer a box, without a monthly book, called Simply British Tastes, which delivers a monthly taste of British foods.

What's in the box?

For our monthly fiction boxes, you will receive a fiction book that is set in Britain or Ireland and book- or place-related items  which complement your reading experience. You may discover an item from the locality or something from the story itself. Where possible, we aim to source our products from locally based suppliers or small business artisans to support the local economy. The boxes contain a different book each time. In our Traditional Britain boxes, we include a factual, non-fiction book.

Please note, the choice of items in your box is based on the value of the complete reading experience, not the total monetary value. 

How much are our boxes?

Please see our Subscribe page here as you can choose from the wide selection of boxes we have on offer and each come with a different price.

When will I be billed?

If this is your first time subscribing, you will be billed immediately.

After that, you will be billed on each 1st of the month. You will receive your box shortly after we have shipped (which differs for each type of box). Please see the table below for cut-off dates, dispatch dates, and recharge dates.

When do you ship the boxes?

We ship The Original Travelling Reader boxes around the 20th of the month - please be aware this may fluctuate but by no more than 1-2 days in normal circumstances. Unfortunately, sometimes delays can occur (very rare!) but we are always working hard behind the scenes to get your box to you on time and we will always inform you. Times of dispatch vary by box - please see the table below for all cut-off dates, dispatch dates, and recharge dates of all of our boxes.

How is the box shipped?

We send our boxes by Royal Mail. We use Standard delivery. Once the box has left us, we are not longer responsible for its safe arrival with you, however we will do our best to assist you in the unfortunate event that your box goes missing.

Do you ship internationally?

Yes! Once you enter your address at the checkout, international delivery rates will appear with your order.

If this does not happen automatically, and especially if the UK price of £2.99 appears, please contact us for more details about shipping to other countries and the prices incurred. If shipping does not add on at checkout, please contact us before purchase. 

 

How long will it be before my box arrives?

We ship boxes by second class Royal Mail deliveries. Please expect this to take at least 2 days to be delivered to your address in the UK. If you do not receive your box within 7 days, feel free to contact us so that we can help you report the incident with Royal Mail. International shipping times will vary according to country and we cannot be held responsible for any delays. We are also not responsible for paying international import charges if these apply to your country. 

What happens if no one is in to receive the box?

If you miss your delivery and have received a delivery slip, you can ask your postal service to redeliver your box which should be for no extra charge. However, this may be dependent on your postal system rules. Please remember that if your box is not collected within a certain time frame (dependent on your postal service), it will be returned to us. In this instance, if a box is returned to us, we can either refund the money you have paid for the box (not delivery costs) or we can resend the box on receipt of a further shipping payment.

 

What if I have already read this book?

As The Travelling Reader boxes uses the surprise element, book titles are not disclosed to the recipients until they have received the box and therefore, you may on times receive a book you already have. We would hope that the other products included with the box would complement the book and more than compensate for any unknowing duplication. We do not refund boxes based on this reason. Alternatively, we would suggest that the book could be given to a friend. 

 

How do renewals work?

When you subscribe, payment is taken immediately for one month. Once your subscription cycle has finished, and you have received your box, you will be re-billed for the same cycle again on the correct date (please see the table below for recharge dates) unless you cancel or switch your plan. 

 

Can I skip a month or cancel?

We will charge you each month for your box on a recurring basis until you decide to cancel. If you want to skip a month, that's not a problem. Just log in and request to skip. If you want to cancel altogether, you can do so also by logging into your account. Please bear in mind the date of the month because we may have already taken payment or shipped your box. If there is any problem, just email us at info@thetravellingreader.com

I missed out on a box I really wanted! What can I do?

After boxes have been shipped out to customers, we generally have a small amount left which we then put on sale in the shop. However, these are limited and once they have sold out there are no more. The shop boxes also cost a little more, so we advise subscribing to the box on a monthly basis to get a better deal!

 

How do I purchase a gift for a friend?

Please add your subscription to your shopping cart and tick the gift option. You can check the box to make a one-off gift or to have the gift renew each month - it's up to you. If you have any problems at all, contact us at info@thetravellingreader.com

What's the difference from the subscription page and the shop?

Our subscription page is hosted by Subbly and is separate from our shop pages. Shop purchases are separate and are shown in a different cart system. 

I just want to sign up to your newsletter at the moment, is that OK?

Of course! And remember, when you sign up to our free newsletter, you will be the first to know about any special offers and updates!

The Original Travelling Reader

Monthly fiction subscription box including a fiction book and British products from a selected place.

Order by

Dispatch

Recharge date

1st of the month

Around the 20th of the month

Order by the 10th for that month's box

The London box

Monthly fiction subscription box including a London fiction book and London products.

Order by

Dispatch

Recharge date

1st of the month

Around the 21st  of the month

Order by the 10th for that month's box

Simply British Tastes

Monthly subscription box with  beverages and confectionery from a monthly selected place in Britain.

Order by

Dispatch

Recharge date

1st of the month

Around the 20th of the month

Order by the 10th for that month's box

Traditional Britain special editions

Special edition factual book box.

Order by

Dispatch

Recharge date

Not applicable.

Next available -

23rd October

Next available -

Order by 13th October 

The Junior Travelling Reader

Quarterly fiction box for younger readers (approximately 8-12 years old).

Order by

Dispatch

Recharge date

Not applicable.

Next available -

15th December

Next available -

Order by 1st December

Important dates