The Travelling Reader

The Travelling Reader subscription FAQs

 

What's in the boxes?

For The Original Travelling Reader (Britain) see here

For The London Travelling Reader see here

For The Scottish Travelling Reader see here​

​

When can I order?

Order anytime! If you order before the 10th of any month, you will receive the current box. After the 10th, you will receive the next month's box (unless we have excess stock from the current month).

​

What about one-time boxes?

If you order a one-time box after the 10th of the month, please be aware that you will receive the next month's box which is sent out on the 20th of the following month. For example, if you purchase on the 21st May, which is after the 10th cut-off, you will receive the June box sent on the 20th of June. Occasionally, we are able to send out the current month's box if we have enough stock but this is rare. Please get in touch with us if your order is urgent.

​

When does the subscription renew?

Subscriptions renew on the 1st of the month.

​

When do the boxes dispatch?

Subscription boxes dispatch every 20th of the month.

One-time purchases for previous items we already have in stock (from the shop) are dispatched next day if you are in the UK BUT they are dispatched with our regular shipments only on the 20th of each month, if you are an international customer. We no longer send international purchases at any other time during the month.

​

How is the box shipped?

We use Royal Mail 2nd Class delivery for the UK and Standard shipping with Transglobal Express for international customers except for those in Canada and Europe which go by Royal Mail standard.

​

How much is postage and packing?

UK shipping is £3.99 per box. International shipping is £17.99 for all other subscription boxes. 

 

How long will it be before my box arrives?

Please expect this to take at least 2 days to be delivered to your address in the UK. International shipping times will vary according to country and this normally takes 7-9 days. We cannot be held responsible for any delays. We are also not responsible for paying international import charges if these apply to your country. ​

 

Can I skip a month or cancel?

If you want to skip a monthly box or cancel altogether just log into your account, click the red text 'manage your subscription' then click the red text 'subscription settings'. If you order monthly, please bear in mind the date of the month because we may have already taken payment or shipped your box.

 

If you have a 3 month or 6 month subscription, these can be cancelled after the set period of time i.e., they can be cancelled after the 3 or 6 months have ended but there are no partial refunds available. For example, you cannot cancel after 4 boxes of a 6 month subscription but will have to wait until the end of the 6 month period.

​

I missed out on a box I really wanted! What can I do?

After boxes have been shipped out to customers, we generally have a small amount left which are to replace any which go missing in transit. If this is not the case, we put them on sale after the 1st of the next month. However, these are limited and once they have sold out, there are no more. The shop boxes also cost a little more, so we advise subscribing to the box on a monthly basis to get a better deal!

​

Is there anything else I need to be aware of?

Yes. All of our boxes contain beverages, confectionery, and sometimes other edible products. Please be aware that these often contain allergens (nuts, milk, wheat as well as others) and we strongly advise you to avoid purchase or consumption of these products if you have a food allergy, intolerance or medical condition. We also include small items, such as a bookmark or other products, that may present a choking hazard. Please keep all such items away from babies and young children.

​

Sparrow & Farthing candle subscription FAQs

​

What candles do you offer?

Sparrow & Farthing candle subscriptions via The Travelling Reader are from the Library Collection range. These are 100g black tin candles. Monthly subscriptions use the current month theme. Purchases of different varieties can also be made. Please see here.

​

When will I be billed?

When you subscribe to Sparrow & Farthing candles, you will be billed on the first of the month and every 1st of the month thereafter until you either skip or cancel. 

​

When can I order?

Order anytime! If you order before the 19th of any month, you will receive the current themed candle. After the 19th, you will receive the next month's candle.

​

When does the subscription renew?

Subscriptions renew on the 1st of the month.

​

When do the candles dispatch?

If you are a Travelling Reader subscriber, your candle will be added, free of shipping charge, to your Travelling Reader book box (where shipping has already been applied). If you are not a Travelling Reader subscriber, your candle subscription will be sent out on the 20th of each month and you will pay for shipping.​

​

How much is postage and packing?

UK shipping is £2.99 for candles, £1.99 for wax melts. International shipping varies. Please add your address at checkout to see the shipping charges. The Travelling Reader nor Sparrow & Farthing will not pay any customs charges you may incur to receive the items in your country and these charges will be your responsibility.

​